Refund policy
Return Policy:
At Reboot IT, our customers can shop with confidence thanks to our 30-day return policy. If you're not completely satisfied with your purchase, you have the option to return it within this period.
For returns stemming from a change of mind or buyer's remorse, it's important to note that the customer is responsible for covering the cost of return postage. Additionally, any refunds issued will be less the original shipping cost that was part of your initial purchase.
In cases where the item is defective, has a major problem, is significantly different from its description, or is unsafe, you are entitled to a refund, a replacement, or compensation for the diminished value. If the item has a minor problem, we will repair or replace it within a reasonable timeframe.
Please ensure that all items returned to Reboot IT are packaged in their original packaging. If an item is damaged due to incorrect packaging or during transit, the sender will be responsible for the costs.
Exchange Policy:
If you're not satisfied with your purchase and require an exchange, contact us within 30 days of shipment for a Return Authorisation. Keep in mind that while we are happy to facilitate exchanges, the shipping costs for returning the product, as well as any additional delivery costs, will not be covered by Reboot IT if the exchange is due to a change of mind.
For all return or exchange requests, please contact our Customer Service team first at sales@reboot-it.com.au to ensure the process is handled quickly and smoothly.
Refund Policy:
To initiate a refund or to seek any other remedy for your purchase, please contact Reboot IT directly. You will need to provide proof of purchase from Reboot IT. We require this to verify that the product is faulty and to ascertain that the fault was not due to misuse. Reboot IT reserves the right to have the returned product assessed by our technicians or the manufacturer within a reasonable timeframe to determine if it is defective or if it may require some form of basic troubleshooting.
Typically, faulty products are sold with all original accessories included, such as cables, chargers, and any other out-of-the-box items. To process refunds, exchanges, or replacements efficiently, we ask that customers make every reasonable effort to return the product with all such accessories that were provided at the time of original purchase.
Please note that Reboot IT reserves the right to limit or decline a remedy if the product has been used primarily in a commercial or business environment, or for commercial or business purposes, and Reboot IT was not informed prior to the purchase that the product would be used in such a manner. However, you may still have rights under the Australian Consumer Law (ACL) in these circumstances.
For assistance or to start the return process, please reach out to us at Reboot IT, and our customer service team will guide you through the next steps.
To initiate a refund or to seek any other remedy for your purchase, please contact Reboot IT directly. You will need to provide proof of purchase from Reboot IT. We require this to verify that the product is faulty and to ascertain that the fault was not due to misuse. Reboot IT reserves the right to have the returned product assessed by our technicians or the manufacturer within a reasonable timeframe to determine if it is defective or if it may require some form of basic troubleshooting.
Typically, faulty products are sold with all original accessories included, such as cables, chargers, and any other out-of-the-box items. To process refunds, exchanges, or replacements efficiently, we ask that customers make every reasonable effort to return the product with all such accessories that were provided at the time of original purchase.
Please note that Reboot IT reserves the right to limit or decline a remedy if the product has been used primarily in a commercial or business environment, or for commercial or business purposes, and Reboot IT was not informed prior to the purchase that the product would be used in such a manner. However, you may still have rights under the Australian Consumer Law (ACL) in these circumstances.
For assistance or to start the return process, please reach out to us at Reboot IT, and our customer service team will guide you through the next steps.