If you're experiencing issues with a defective product, the fastest solution is to bring it to the Reboot IT store, along with the original store receipt or the online tax invoice as proof of purchase. Our helpful team will evaluate the product immediately and offer an appropriate resolution.

Should visiting a store be inconvenient, we can also arrange a return courier for you at no additional cost. While this method may take slightly longer, once your item is received and inspected, we will contact you to discuss the next steps. If you wish to have a return courier arranged, please submit a request through our website.

Please be aware: All returns are subject to our Return & Warranties Policy.

Should you receive an incorrect item, we urge you to reach out to us for the arrangement of the correct product shipment.

Prior to contacting us:

• Verify that the invoice included in your delivery matches the item you have received.
• Refrain from using the product.
• Have your order number and the details from when you placed the order ready. This information can be located in the confirmation email we sent following your purchase, which will assist us in promptly addressing your request.

To request a refund at Reboot IT, presenting a receipt is necessary to verify that the item was bought from us. If you don't possess the original receipt, here's what you can do to acquire one before visiting our store for a refund.

For Purchases Made In-Store:
Should your item have been purchased from a Reboot IT store, get in touch with us to request a duplicate receipt. You can choose to either pick up a reprinted receipt in person or ask them to email you a copy.

To help us locate your transaction and provide you with a receipt copy, please provide them with:

• The date when you made the purchase
• Name on the invoice
• The model number of the product
• The payment method used

For Online Purchases:
For items purchased through the Reboot IT online store, follow these steps to obtain your receipt:

• Sign in to your Reboot IT account. If you don't have an account yet, create one using the same email address you've previously used for guest checkout on our website. This will allow you to view all past purchases.
• After signing in, navigate to 'My Purchases' and select the order for which you need a receipt/tax invoice.
• Click on the printer icon located at the top right corner of the page to either print out or save a digital copy of the receipt that you can bring to the store.

No. To return an item for a refund you will need to provide a receipt as proof of purchase from us. If you have lost you receipt you can:

For Purchases Made In-Store:
Should your item have been purchased from a Reboot IT store, get in touch with us to request a duplicate receipt. You can choose to either pick up a reprinted receipt in person or ask them to email you a copy.

To help us locate your transaction and provide you with a receipt copy, please provide them with:

• The date when you made the purchase
• Name on the invoice
• The model number of the product
• The payment method used

For Online Purchases:
For items purchased through the Reboot IT online store, follow these steps to obtain your receipt:

• Sign in to your Reboot IT account. If you don't have an account yet, create one using the same email address you've previously used for guest checkout on our website. This will allow you to view all past purchases.
• After signing in, navigate to 'My Purchases' and select the order for which you need a receipt/tax invoice.
• Click on the printer icon located at the top right corner of the page to either print out or save a digital copy of the receipt that you can bring to the store.

Reboot IT offers repair services exclusively for items bought from our store. Should you require repairs for devices not purchased at Reboot IT, please visit a specialized computer repair shop.

Australian Consumer Law and Your Rights

The Rights Afforded by the Australian Consumer Law
Under the Australian Consumer Law (ACL), consumers are awarded specific rights that are inherent when purchasing goods and services. The ACL mandates that products must be without defects and fulfill their intended purpose. Additionally, services should be executed competently and with a certain level of skill. These mandated rights, known as 'Consumer Guarantees,' are automatically in effect whenever a consumer acquires goods or services.

The products we sell are accompanied by guarantees that the Australian Consumer Law does not allow us to exclude. You have the right to either a refund or a replacement in the event of a significant malfunction, as well as compensation for any other loss or damage that could reasonably have been anticipated. Furthermore, if the products are not of satisfactory quality and the deficiency is not considered a major failure, you are entitled to get the goods repaired or replaced.

The duration of Consumer Guarantees is not fixed; however, they typically extend for a period deemed reasonable, considering various aspects such as the product's price, quality, and any claims made about it.

Reboot IT Refund and Warranty Policies

Reboot IT will provide a refund, replacement or repair in accordance to our warranty policy.

The Australian Consumer Law ensures consumer protection by guaranteeing specific rights when purchasing goods and services. This law mandates that products must be without defects and function as expected, and services should be performed competently and skillfully. These mandated rights, known as 'Consumer Guarantees,' automatically apply whenever a consumer acquires goods or services and cannot be waived.

If there's a substantial problem, you're eligible for either a refund or replacement, along with compensation for any additional losses or damages that might reasonably be anticipated. For less significant issues that don't constitute major failures, you have the right to have the goods repaired or replaced, provided they are supposed to meet "acceptable quality."

There isn't a fixed duration for Consumer Guarantees; they last for what would be considered a reasonable period, based on the product’s cost, quality, and any claims made about it.

If you're concerned that an item you've bought from Reboot IT is defective, please consult our Refunds & Warranties guide. This outlines the basic solutions Reboot IT will offer if you encounter a faulty item. It's important to note that your entitlements under the Australian Consumer Law might exceed these time limits.

Manufacturers often run specialized support centers adept at handling problems related to their products. Sometimes they even provide in-home services and advanced troubleshooting. Since manufacturers can often offer a faster evaluation and fix for product issues, even after the warranty has expired, you might prefer to contact them directly. Nonetheless, you're not required to do so and if you're dissatisfied with the manufacturer’s resolution concerning your legal rights, you should contact us for further assistance.

You can view our warranty policy here.

Please submit a request here.

Include your:

• Full name
• Order/Invoice number
• Details of the claim