Order Information

Redeeming Discounts

To apply a discount code, enter your code into the 'Discount Code' field.

• For desktop users: The option is available on the Checkout page.
• For mobile users: The entry box is at the top of your Order Summary.

Additionally, discount codes can be entered at the bottom of the My Cart page before proceeding to Checkout.

• Discount Validity: Ensure that your discount code has not expired. All discount codes have a validity period mentioned in the communication received from Reboot IT containing the code.
• Eligibility Requirements: Certain discounts may only apply to specific items, brands, or item combinations. Any exclusions or terms will be detailed in the communication that included your discount code.

Speak with one of our sales team members and purchase products over the phone by calling 1300 747 788 - available from 10am to 6pm (AEST) Monday-Friday. Select your desired items, and we’ll send you a link to pay on your mobile via email or SMS.

How it works:

1. Dial our sales line at 1300 747 788 (open from 10am to 6pm AEST Monday-Friday).
2. We'll email or SMS you a link to complete your order payment.

Here’s a quick step-by-step guide for making a purchase on the Reboot IT website.

Begin by locating the item you wish to buy – simply type the name, brand, or category of the product into the search bar at the top of our homepage. Once you've located the item, click ‘Add to Cart’.
When you’re all set to proceed, click on ‘My Cart’ (located at the top right of the page, symbolized by a small shopping cart icon) to review your items or to start the checkout process.
During checkout, you’ll be prompted to provide your contact information, select delivery options, and move forward to the payment stage.

Input your payment information. We accept payment via Visa and Mastercard credit and debit cards, PayPal, and Reboot IT Gift Cards.

Before completing the purchase, verify all of your provided details and then click on ‘Complete Purchase’.
And that's it! Your transaction is finalized. A confirmation email detailing your order and the information regarding delivery or pickup will be sent to you.

Should you spot any issues, please reach out to our customer service team for swift assistance.

Our website is updated constantly throughout the day. If an item is showing as In Stock, it means we have that item in our warehouse.

Our product pages show you how many items remain for that SKU (product).

If for any reason an item you ordered is not available, we will offer you a replacement product of equal or higher value.

At Reboot IT, we prioritize swift processing to ensure your orders are packed and dispatched promptly. If your order has not yet been packed, we typically can process a cancellation for you.

Kindly be aware that certain orders may be non-cancellable once they have been confirmed by Reboot IT.

Should you wish to cancel a delivery order that has not been shipped, we encourage you to reach out to us immediately.

For click and collect orders, cancellation is possible before you have collected the item.

Please get in touch with us for assistance.

Orders may be subject to cancellation or voidance for various reasons. Please consult our Sales Terms for details on accountability concerning items that are out of stock or orders that are cancelled. In the event of cancellation, we will issue a complete refund to the original method of payment for any item(s) or order(s) affected.

In many instances, there is a chance to make changes, but you must act swiftly. Should your order still be awaiting shipment, please reach out to us promptly to modify your delivery address or particulars.

Once your online order has been placed, the delivery option cannot be altered. Should you require any modifications to your order post-purchase, kindly get in touch with us.

Certainly, if you need to cancel your Click & Collect order before picking it up, just reach out to us and we will take care of it for you.